Data Protection Policy

Our commitment to you

World Vision Ireland is committed to protecting your privacy. We collect, store and use some of your personal information so we can help those in need. We are bound by the Data Protection Act (1988 & 2003 Amendment).

What information is collected?

The kind of personal information we collect to store will depend on the type of World Vision Ireland initiatives you support or enquire about. Personal information collected by World Vision Ireland may include:

Your contact information - name, address, email address, phone number, mobile phone number
Your date of birth, gender, occupation
Your employer details, if you participate in work place giving
Your World Vision supporter number
Your bank account or credit card details
A history of your donations, correspondences and other interactions with World Vision Ireland

If you choose not to provide us with certain personal information, we may not be able to process your donation or provide information on other products or services you request.

How we collect information

There are a number of ways we collect information from you. These include:

Directly from you when you provide information by phone, in person, via our website, on coupons or response forms
From third parties who organise fundraising activities on our behalf
From a third party known to you who makes a donation and gives it to you or nominates you as the recipient of communication regarding that donation
From our own records of how much you have donated or your level of interaction with our services
From publicly available sources of information
When we are legally required to do so, such as security and police checks if you wish to visit your sponsored child in an overseas country.

How information is used

Your personal information may be used to:

Process your donation or purchase and provide receipts
Provide you with information on how your donation is used
Provide you with confirmation of your donation and advise you of any changes to its status in relation to the child you sponsor
Confirm your identity when you make enquiries about your donation
Communicate with you about the work that World Vision Ireland is undertaking
Address any feedback or complaints you may have
Answer your queries
Develop, improve and market our range of causes, events, products and services, which we believe may be of interest to you

If you do not want World Vision Ireland to communicate with you about activities other than the one you engaged in, please call 1850 366 283. If you choose to give us your email address, we will try to communicate with you mostly via email.

World Vision Ireland may send you offers relating to the products and services of organisations that also provide financial support to World Vision Ireland. We do not disclose your personal information to these organisations. We do not rent, sell or give your information to other organisations without your direct consent. If you take advantage of any offer from a third party organisation, communicated via World Vision and you become their customer, they may send offers to you.

When we disclose personal information

If you become a child sponsor, personal details such as your name and address will be given to the World Vision office in the country where the child you sponsor lives so that they can send you annual progress reports and so that the child you sponsor can respond to any correspondence you may send. In order to ensure your privacy in countries outside Ireland we depend on you following our guidelines as issued from time to time, with regard to communicating and visiting sponsored children.

In order to communicate with you in relation to the activities of World Vision Ireland, we may disclose your personal information to external organisations. The functions of such external organisations include:

Mailing operations
Email services
Information technology services
Telecommunication services
Marketing analysis services
Market research
Website usage analysis
Call centre operations
Payment of donations or products and services
We take reasonable steps to ensure these external organisations are contractually bound to privacy and confidentiality obligations in relation to your personal information and that it is only used for the specific purpose for which we supply it.

Whom we may disclose your information to:

Credit providers
Credit reporting and fraud checking organisations
An authorised legal representative nominated by you
Our accountants, auditors and lawyers
Law enforcement, government or other organisations, as required by law, particularly in relation to protecting the privacy and protection of children
When we are legally required to do so, such as security and police checks if you wish to visit your sponsored child in an overseas country.

How long do we keep your information?

We will keep and use your information after you have provided a donation, purchased a product or service or interacted in some other way with World Vision Ireland. How long we hold and use the information after you have ceased donating or interacting with us will depend on the type of interaction you had with World Vision Ireland and any requirements under law.

Privacy and the Internet

Statistical tracking

World Vision Ireland collects statistics on visitor traffic to our website. All such statistics are anonymous and do not identify visitors in any way. Some of our web traffic reports are created by using website monitoring.

Anonymous tracking

We may anonymously track your visit to our website by using ’cookies’ which are provided by a third party. This enables us to compile statistical information about the use of our website. If you prefer not to allow the use of ’cookies’, you may be able to adjust your browser to turn them off or notify you when ’cookies’ are being used. However, if you disable cookies, you may not be able to access certain areas or take advantage of certain features or services on our website.

Protecting information provided via the Internet

Our site uses security encrypted response forms when personal and financial details are requested. The security we use between your browser and our web site is 128-bit SSL (Secure Sockets Layer) encryption. A security icon visible at the bottom of your screen e.g. a padlock, confirms that your browser supports SSL security. Double click on the security icon to verify the security certificate on this website. You will then see a box, which displays who the certificate is issued to, who it was issued by and the period of validity of the certificate.

Links with other sites

World Vision Ireland’s website contains links to other sites. Other sites may also have links to our website. In either case, we are not responsible for the content, privacy practices or business practices of any website or company except our own.

Giving you control

Opting out or modifying your information
If you want to change any information that you have previously given us, or if you want to opt out of future communications, you can either:

Email a request to ireland@wvi.org
Call Supporter Relations on 1850 366 283
Or post a request to: World Vision Ireland, The Mews, Garland House, Rathmines Park, Dublin 6

When contacting us to change your details, please include the following information:

Contact details (name, postal address, telephone number)
World Vision supporter number (if you have one)

Right of access

You have a right of access to the personal information that World Vision Ireland holds about you. Requests for right of access should be addressed to our Head of Marketing & Fundraising (please note that a €6.35 administrative fee may apply once your request is authorised).

Changes to this privacy statement

We may make changes to this policy from time to time without notice. Any changes will be reflected on this page.

Contacting us about privacy

If you have any questions or comments about this privacy statement or if you have a complaint about a breach of your privacy, you can contact our Head of Marketing & Fundraising by either:

Sending an email to ireland@wvi.org
Calling Supporter Relations on 1850 366 283
Posting a letter to: Head of Marketing & Fundraising, World Vision Ireland, The Mews, Garland House, Rathmines Park, Dublin 6