Citizen Voice and Action is World Vision’s main approach to community level advocacy. It is based upon “social accountability” and aims to empower communities and communicate with the government, in order to improve the services that impact the daily lives of children and their families.
Citizen Voice and Action works by educating citizens about their rights and equipping them with a structured set of tools designed to empower them to protect and enforce those rights.
First, communities learn about basic human rights, and how these rights are articulated under local law. For example, the right to health in a particular community might include the right under local law to have certain vaccines available at a local clinic.
Next, communities work collaboratively with government and service providers to compare reality against government’s own commitments. Communities also have the opportunity to rate government’s performance against subjective criteria that they themselves generate.
Finally, communities work with other stakeholders to influence decision makers to improve services.