World Vision staff member holds hands of children in South Sudan

Contact us

We'd love to hear from you. Find out how to get in touch.

General enquiries

Email:  ireland@wveu.org

Telephone: 353 1 498 0800 

Our address: World Vision Ireland The Mews, Garland House, Rathmines Park, Dublin 6, D06 C6K4

Our office hours are:
Monday to Thursday 9am - 5.30pm and Friday 9am - 4.30pm.

 

Frequently Asked Questions

  • If you'd like to update your contact or bank details, please call our Supporter Care Team on 353 1 498 0800 or ireland@wveu.org

  • When you give to World Vision, you can be sure your money gets to where it's needed most - and because of our community-focused solutions, for every child helped, 4 more benefit. Read more about how donations are spent. 

  • If you'd like to cancel or change your regular donation to World Vision, please call our Supporter Care Team on 353 1 498 0800 or ireland@wveu.org

  • Click here for top tips and guidelines on how to write to your sponsored child - wherever they are in the world. You can also send messages or photos online. Each year, we’ll send you a Christmas card and a birthday card, which you can write a message in and send to your child.

  • We work with communities for ten years or more, until they are equipped to stand on their own two feet. So when you sponsor a child, you’ll have several years to watch them grow, and see all the change in their community. Your sponsorship will usually last until your sponsored child reaches the age of 18 or leaves education. But it also depends on how long we’ve been working with that community. If you join us later on in the journey, your sponsorship might end sooner, once we’ve achieved what we set out to do there.

    If the project where you are sponsoring comes to an end, or your child moves on for any reason, we’ll let you know and give you the opportunity to sponsor another child. This means you'll no longer be able to exchange letters or visit your old sponsored child.

  • If you are thinking about cancelling your sponsorship, please get in touch with us, as there may be other ways in which you can continue your support. The child you sponsor will continue to benefit from the changes in their community and we will do our best to find a new sponsor for them. 

Change how you hear from us

We'll always respect your preferences and you can change the way you hear from us at any time, or opt-out from communications by contacting us. Simply call   353 1 498 0800  or email:  ireland@wveu.org

We'll always treat your data with the utmost respect in line with current Data Protection laws and commit to storing your personal information securely and will never sell or share your information with others, without your consent.

How to make a complaint

Your experience of us and our work is very important to us. Without you, we wouldn’t be able to make a difference for vulnerable children around the world. If we've fallen short, please let us know. We take complaints extremely seriously, and always aim to learn from our supporter feedback.

You can  email us at ireland@wveu.org or phone us on the number above, or write to us at our head office address. 

World Vision Ireland Feedback & Complaints Policy

More information